
Dedicated to the life and beauty of your rugs.
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The Art of Washing Your Heirloom and Fine Rugs
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1. Inspection & Dusting
Once your rug arrives in our care, we begin with a thorough inspection followed by an essential dusting step. Wool rugs can hold several pounds of soil deep within their fibers long before they appear dirty. Flooding a rug that still contains this soil only turns that debris into mud, which is why we remove as much dry particulate as possible first.
We vacuum both sides of your rug and then use a specialized dusting machine, the RugBadger, which delivers over 40,000 harmonic vibrations per minute to shake out heavy sediments, dander, and fine grit. This ensures your rug receives the deepest and safest clean once washing begins.
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2. Deep Washing
Most rugs are washed using our full submersion, hand-wash method. Your rug is placed into a large bath with cleaning solutions tailored to its fiber type. Using gentle horsehair brushes, we wash both sides by hand. This process allows our technicians to give personal attention to every inch of your rug, delivering a clean that machines alone can’t achieve.
We use mild rug shampoos and cool water—never hot water, harsh detergents, or high heat—treating your rug with the same care you would give a fine wool or cotton garment.
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3. Submerge & Soak
After the initial wash, your rug is fully submerged to flush out remaining soil, detergents, and residues. The soak time varies depending on the level of contamination and spotting, ensuring every rug is cleaned according to its specific needs.
4. Massaging Out Remaining Dirt
While submerged, the rug is gently massaged to release any remaining particulates. We check the water repeatedly and continue this process until the rug rinses completely clear.
5. Centrifuge Spin
Once rinsing is complete, your rug is rolled and placed into our horizontal centrifuge wringer. In just two to three minutes, the centrifuge removes the majority of moisture, leaving the rug only slightly humid. If needed, additional rinsing can be performed during the spin. This method restores the rug’s appearance while preventing damage associated with traditional wringing.
6. Setting the Pile
Grooming is a key step in achieving a beautiful finish. We brush the rug in the natural direction of its pile, determined by the direction of the knots. This promotes even texture and light reflection while ensuring proper drying. Fringe is carefully detangled and aligned to dry without stress or damage.
7. Temperature-Controlled Drying
Depending on each rug’s age, construction, and fragility, it is either hung to dry or laid flat on an elevated drying bed. Air movers accelerate the drying process, while dehumidifiers maintain a controlled environment. Because we avoid hot water and high heat at every stage, there is no risk of shrinkage—just a safe, thorough, time-honored dry.


