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Premier Rug Washing, Inc – Madison, WI

 

Premier Rug Washing stands behind the quality of our washing, repair, and restoration services. Our goal is to deliver workmanship that meets professional standards and honors the condition and structure of each rug entrusted to us.

 

Satisfaction Guarantee

 

If you have concerns about the results of your cleaning or repair, contact us within 7 days of receiving your rug. We will review the item, reassess the work performed, and determine whether additional service is appropriate.

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We guarantee the following:

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• Your rug will be washed using industry-standard processes appropriate for its fiber type and construction.

• All reasonable steps will be taken to minimize risks such as dye migration, texture changes, or shrinkage.

• If we believe a rug presents unusual or high-risk conditions, we will notify you before proceeding.

 

Because every rug has unique materials, age, dyes, and prior use, no company can guarantee complete stain removal or the restoration of pre-existing damage. These factors will always affect final results.

 

Refund Policy

 

Refunds are issued only when:

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• Premier Rug Washing fails to perform the service requested, or

• A workmanship error is verified upon inspection.

 

If the issue can be corrected through additional cleaning or adjustment, we reserve the right to remedy the problem before considering a refund.

 

Refunds are not issued for:

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• Pre-existing wear, fading, dry rot, or structural weakness

• Stains that are permanent in the fibers

• Damage caused by previous cleanings, improper storage, or pet contamination

• Issues that are inherent to the rug’s construction or dyes

• Results that fall within the normal range of outcomes for professional rug cleaning

 

Any approved refund will be limited to the price paid for the washing or repair service. It does not cover the replacement value of the rug.

 

How to Request a Review

 

To request a quality review:

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1. Contact us within 7 days of pickup or delivery.

2. Provide your name, the rug description, and the concern you’re seeing.

3. Bring the rug back to our facility if requested for inspection.

 

We will evaluate the rug promptly and communicate the next steps.